Digital revolution: Customers flying on connecting flights on one world airlines to be able to check-in, obtain boarding passes, track baggage, receive flight updates and pay for additional services through their preferred airline’s app or website, progressively from this year.
- Even better customer experience: one world-branded and managed airport lounges to be rolled out at key airports, offering more space and service
- More member airlines: Royal Air Maroc to join in 2020 and Fiji Airways to be fully implemented as first one world connect partner next month, increasing the alliance network to 1,100 destinations in 180 territories, with more one world connect partners to be signed
- Easier corporate sales: New process to speed response to multinational corporations
- 21st Century brand: New one world market positioning unveiled that is fresh, contemporary and more inclusive, reflecting the diversity of the alliance’s member airlines and their customers, with the tagline “Travel Bright” – and including a new website
Friday, 3 February 2019: The CEOs of one world® member airlines recently met in London to unveil a radical transformation of the global alliance as it marks the 20th anniversary of its launch.
The moves are designed to increase the value that one world delivers to customers and to its member airlines into its third decade, while reflecting the substantial changes in the marketplace and the industry since one world originally took off on 1 February 1999.
one world’s transformation includes:
- A new one world digital platform that will, as it is progressively rolled out, bring to life in the digital era the alliance’s core promise of seamless connectivity for customers flying on multi-sector, multi-airline journeys, via the convenience of their preferred member airline’s mobile app or website – without having to download any additional app or enter more log-in credentials.
- An increased level of alliance co-location projects at a number of key airports around the world – with plans to unveil the first one world branded, developed and managed lounge later this year.
- A fresh approach to corporate sales, enabling one world to respond much faster to requests for alliance contracts, which currently generate US$ 1 billion a year for member airlines. Since trials of the new process began six months ago, revenues have risen 10 per cent. Dozens of the world’s biggest multinational corporations have signed corporate accounts with the alliance rather than a series of individual airline deals.
- A revised process for prospecting potential new members. The first airline to join as a result will be Royal Air Maroc, next year – one world’s first full member recruit for six years and its first from Africa.
- The alliance’s first new membership platform, one world connect – designed with smaller, regional airlines in mind – with Fiji Airways’ entry as the first partner to join in this capacity to be completed by the end of next month. Talks are progressing with other airlines interested in signing, from the Americas, Europe and Asia-Pacific, enabling the alliance to spread its wings still further globally.
These changes are reflected in a sweepingly different brand positioning for oneworld, encouraging passengers to “Travel Bright” – complete with a new oneworld.com website, both unveiled today.
What the CEOs say
oneworld CEO Rob Gurney said: “In the two decades since one world was launched, the industry and consumer behaviours have changed fundamentally. Most of our member airlines have undergone comprehensive restructuring. Some have merged. When one world first took off, hardly any airline offered online bookings. Smartphones were in the future. Social media did not exist. Airline fares included everything. Low-cost carriers were in their infancy.
“Since then, global alliances have grown greatly in terms of membership but, to be frank, they have failed to keep pace with the changes that their members, the industry at large and the marketplace have experienced. At one world, we are making up for that. As we enter our third decade, we are undergoing a radical transformation, with a host of fresh initiatives to strengthen further the relevance of the alliance to our member airlines and our customers.”
one world Governing Board Chairman and Qantas Group CEO Alan Joyce added: “Qantas was one of the airlines that founded one world 20 years ago and we’ve seen it evolve into the leading alliance in the sky.
“In some ways, one world represents a team of rivals, given several members are direct competitors in various regions. For two decades it’s been able to bring together the best carriers, lounges, frequent flyer programs and networks offer people a much smoother travel experience. Now, as the alliance enters its third decade, we are stepping up that cooperation and modernising how we work together to make one world even more relevant to international travellers and to its member airlines.”
Rob Gurney and Alan Joyce were joined at the London event today by their counterparts from one world’s other three founding members, who commented on behalf of colleagues from many of the other airlines that have joined them in the alliance since then, who were also present.
American Airlines Chairman and CEO Doug Parker noted: “As one world celebrates its 20th anniversary, we are very pleased with how the alliance is positioned – both today and for the future. Together, oneworld member airlines have a footprint that is far larger than American could ever have on its own. This additional connectivity is tremendously valuable to our customers and our team members and it is important for our business. We are excited about the future of one world and our continued partnership with some of the leading airlines in the world.”
Alex Cruz, British Airways’ Chairman and CEO, said: “British Airways hosted fellow founding one world members in London when we launched the alliance two decades ago and it is an honour to welcome this greatly expanded family back to our home city in our own centenary year to celebrate our alliance’s 20th anniversary. Global alliances need to evolve to remain relevant in this fast changing industry – and that is just what oneworld is doing now.”
Cathay Pacific CEO Rupert Hogg remarked: “Cathay Pacific was proud to play our part in founding one world 20 years ago and establishing it as the leading quality alliance. And we are proud today to be playing our part again in transforming the alliance, moving forward to deliver more benefits both for our customers and our fellow member airlines as the alliance flies into its third decade and beyond.”
Malaysia Airlines Group CEO Captain Izham Ismail said, “As one world steps into another milestone with its 20th anniversary, Malaysia Airlines also celebrates its sixth anniversary with the alliance today. The partnerships we’ve explored and embarked on with various member airlines have definitely helped us expand beyond the Asia Pacific market that we focus on. We are happy that one world is undergoing a radical transformation not just to remain competitive in the market but to also appeal to customers and member airlines alike. Seamless connectivity, unrivalled frequent flyer programmes and enhanced customer convenience are just among the things that our customers look for when choosing a one world member carrier. We look forward to a brand new decade with one world and many more to come.”