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    Fernando Bucheli, Ambassador of the Republic of Ecuador, met Chief Secretary.GoK

    FCA bans former Credit Suisse vice president following US criminal conviction

    “By uniting our talent and expertise, we can drive progress toward a more climate-resilient and healthier future.” -Dr M.C. Sudhakar,  Minister for Higher Education, GoK.

    World Health Assembly adopts historic Pandemic Agreement to make the world more equitable and safer from future pandemics

    Philips Future Health Index 2025: AI poised to transform global healthcare, urging leaders to act now

    WHO warns of slowing global health gains in new statistics report

  • National
    • All
    • Economy & Politics
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    India to the International Grid: UMA Bootcamp 2025 Opens Applications for Global Track Training

    Governor Thaawarchand Gehlot Inaugurates ‘Centre for Future Skills’ at Karnataka State Open University

    Governor Presents “Atithya Rathna” and “Udyama Rathna” Awards at Karnataka State Hotels Association’s 70th Anniversary Celebration

    Students aspiring to pursue education in the academic year 2025–26 are encouraged to enroll in BBMP schools/colleges and make the best use of the facilities provided by BBMP: Suralkar Vikas Kishor

    Scientific leaders honored by 3M and Discovery Education

    UMA Bootcamp 2025 Opens Applications for India’s Brightest Motorsport Engineers

  • Business

    Cambridge announces results of its largest ever March series held in India

    Blue Dart Express Limited Clocks ₹ 5,720 Cr Revenue for FY25, Maintains Steady Q4 Momentum

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    Bisleri Excites Consumers with “Mission Impossible – The Final Reckoning” Limited Edition Pack

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    GSK TO ACQUIRE EFIMOSFERMIN.

    Safer walking and cycling crucial for road safety and better health

    Health inequities are shortening lives by decades

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    Inaugural program of “Vidhan Soudha Guided Walking Tour” on May 25.

    LTIMindtree Signs MoU with IIM Mumbai to Launch Postgraduate Program for Executives in AI-led Experience Design

    “By uniting our talent and expertise, we can drive progress toward a more climate-resilient and healthier future.” -Dr M.C. Sudhakar,  Minister for Higher Education, GoK.

    8th Edition of TECHgium® Showcases Engineering Excellence and Bold Innovations

    Union Minister Shri Ashwini Vaishnaw Unveils India’s First 3nm Chip Design Centres in Noida and Bengaluru

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    Tata Motors advances Egypt’s Mobility Landscape; Launches Wide Range of Commercial Vehicles in Partnership with MTI

    Volvo Cars and Google expand partnership with Gemini integration and accelerated automotive innovation

    Honda Motorcycle & Scooter India Launches All-New “X-ADV”

    All-New RAV4 World Premiere

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    BCCI announces fixtures for Australia Women’s, Australia Men’s A and South Africa Men’s A team tours of India

    Inaugural program of “Vidhan Soudha Guided Walking Tour” on May 25.

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    ‘Waves’ an OTT platform that offers clean family-friendly content: Sunil Bhatiya, Deputy Director General, Doordarshan Kendra, Panaji

    Sri Sai Gold Palace’s 7th store inaugurated in Malleshwaram,Bengaluru.

    Lulu Mall Hosts Bangalore’s Biggest Non-Alcoholic Holi Celebration

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    Bisleri Excites Consumers with “Mission Impossible – The Final Reckoning” Limited Edition Pack

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DOT Fines American Airlines $4.1 Million for Unlawfully Keeping Thousands of Passengers on the Tarmac for Hours

by FWM
August 29, 2023
in Business, World
0
Monday, August 28, 2023

Largest Fine Against a Carrier for Violating the Tarmac Delay Rule After DOT Investigation Uncovers Dozens of Violations

WASHINGTON – The U.S. Department of Transportation (DOT) today fined American Airlines $4.1 million for violating federal statutes and the Department’s rule prohibiting tarmac delays of three hours or more on domestic flights without providing passengers an opportunity to deplane. DOT’s investigation found that American kept dozens of flights stuck on the tarmac for long periods of time without letting passengers off. DOT is ordering American to pay the largest fine ever issued for tarmac delay violations and cease and desist from violating the law. This fine is part of DOT’s unprecedented effort to ensure the traveling public is protected, including returning more than $2.5 billion in refunds to travelers.

“This is the latest action in our continued drive to enforce the rights of airline passengers,” said U.S. Transportation Secretary Pete Buttigieg. “Whether the issue is extreme tarmac delays or problems getting refunds, DOT will continue to protect consumers and hold airlines accountable.”

An extensive investigation by the Department’s Office of Aviation Consumer Protection (OACP) found that between 2018 and 2021, American allowed 43 domestic flights to remain on the tarmac for lengthy periods without providing passengers an opportunity to deplane in violation of the Department’s tarmac delay rule. DOT found that none of the exceptions to the tarmac delay rule, including the safety and security exceptions, applied to those flights. In addition, on one of the 43 flights, passengers were not provided with food and water as required. Most of the delays occurred at Dallas Fort Worth International Airport. The tarmac delays affected a total of  5,821 passengers.

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The $4.1 million fine is the largest civil penalty that the Department has ever assessed for violating the DOT’s tarmac delay rule. Of the $4.1 million assessed, $2.05 million will be credited to the airline for compensation provided to passengers on the affected flights. DOT encourages airlines to compensate passengers by providing these credits so that a portion of the civil penalties that would have been paid to the Federal Treasury is instead used to compensate the affected passengers.

Today’s announcement is just one part of the Biden-Harris Administration’s efforts to address and expand rights and protections for air travelers.

  • Earlier this year, DOT initiated a new rulemaking aimed at requiring airlines to provide compensation and cover expenses for amenities such as meals, hotels, and rebooking when airlines are responsible for stranding passengers. After a two-year DOT push to improve the passenger experience, the 10 largest airlines now guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations as part of the Department’s Airline Customer Service Dashboard. DOT recently expanded the dashboard at FlightRights.Gov to highlight which airlines currently offer cash compensation, provide travel credits or vouchers, or award frequent flyer miles when they cause flight delays or cancellations. DOT’s planned rulemaking would, if adopted in final, make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight disruptions.
  • Earlier this year, Secretary Buttigieg also pressed airlines to commit to fee-free family seating and rolled out a new family seating dashboard. The dashboard highlights which airlines guarantee fee-free family seating, and which do not, making it easier for parents to avoid paying junk fees to sit with their children when they fly. Before Secretary Buttigieg’s  urging, no airline had committed to guaranteeing fee-free family seating. Now, three airlines have committed to guaranteeing fee-free family seating, and DOT is pursuing a rulemaking that would require all airlines to do so. Secretary Buttigieg also submitted to Congress a legislative proposal to require that airlines provide fee-free family seating.
  • DOT has also issued a rulemaking on Enhancing Transparency of Airline Ancillary Service Fees. Under the proposed rule, airlines and travel search websites would have to disclose upfront – the first time an airfare is displayed – any fees charged to sit with your child, for changing or cancelling your flight, and for checked or carry-on baggage. The proposal seeks to provide customers the information they need to choose the best deal. Otherwise, surprise fees can add up quickly and overcome what may look at first to be a cheap fare.
  • DOT has also issued a proposed rulemaking that would codify the Department’s longstanding interpretation that a failure to provide refunds when a carrier cancels or significantly changes a flight to, from, or within the United States is an unfair practice. The longstanding obligation of carriers and ticket agents to provide refunds for flights that carriers cancel or significantly change does not cease when the flight disruptions are outside of the carrier’s control. DOT further proposed to define, for the first time, cancellation and significant change (which includes significant delay) that would entitle a consumer to a refund. The proposal would also require airlines and ticket agents to provide passengers flight credits or vouchers when passengers are unable to fly for certain pandemic related reasons.

FWM

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