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    Photo_130+ Indian legislators to attend NCSL Summit 2025 in Boston under NLC Bharat

    Over 130 Indian Legislators (MLAs &MLCs) from 24 Legislators from Karnataka to Attend Global Legislative Summit in Boston, US, Under NLC Bharat 2025

    WORLD BREASTFEEDING WEEK,- COUNTRIES URGED TO INVEST IN HEALTH SYSTEMS AND SUPPORT BREASTFEEDING MOTHERS

    Global hunger declines, but rises in Africa and western Asia: UN report

    L&T Technology Services Wins ~$60 Million Software Engineering Engagement From US Tier-I Telecom Provider

    Roche provides regulatory update on Elevidys™ gene therapy for Duchenne muscular dystrophy in the EU

    Wipro Wins Multi-Year “Smart Grid” Deal from Saudi Electric Company

  • National
    • All
    • Economy & Politics
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    Centre amends Vegetable Oil Products, Production and Availability (Regulation) Order, 2011 to boost Edible Oil Data Compliance

    Applications invited for key positions at BCCI Centre of Excellence

    ONEPLUS 13S TAKES CENTRE STAGE WITH DISRUPTIVE CINEMA-FIRST CAMPAIGN AT PVR INOX

    Mrs India International Queen 2025 Winners won Rs 1 Lakh Each: Mrs. Kanupriya Mohan & Dr. Ritu Bir

    Over 130 Indian Legislators (MLAs &MLCs) from 24 Legislators from Karnataka to Attend Global Legislative Summit in Boston, US, Under NLC Bharat 2025

    The Real Van Gogh Immersive Experience’ extends its run in Bengaluru to August 15

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    Apollo Bannerghatta Achieves 600+ Ultrafast Fully Automatic Robotic Knee Replacement Surgeries Under Dr. K.T. Rajashekar

    Government Strengthens Measures for Consumer Protection and Curb Unverified Claims by Ayush Product Manufacturers

    Roche provides regulatory update on Elevidys™ gene therapy for Duchenne muscular dystrophy in the EU

    “Every transplant at Kauvery is a commitment to giving life where hope is fading”-Dr. S Vijayabaskaran, Executive Director – Bangalore & Hosur.

    Global childhood vaccination coverage holds steady, yet over 14 million infants remain unvaccinated – WHO, UNICEF

  • Technology
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    • Science

    Eveready Launches India’s 1st Ever Hybrid Torch with Sonakshi Sinha-starrer ‘Nikita Roy’

    Sony India launches WF-C710N earbuds with Dual Noise Cancelling and smart AI calling features

    HAL receives first set of wing assemblies for LCA Mk1A from L&T

    Emerson NI Days India 2025

    Industry leaders unveil innovative solutions for print, branding, signage and digital displays.

    “This University Is Not Just an Institution—It’s a Mini City of Engineers”: Union Minister Scindia

  • Auto

    A Railway Technician Builds a ‘Real-Life BGMI Buggy’ from Scratch Atop the Roof of His Home in Rajasthan

    Sonalika Achieves New Record Breaking Performance With 53,772 Overall Tractor Sales In Apr-July’25

    HAL Flags Off Fleet of Electric Vehicles Under ‘Go Green’ Initiative

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    PMJ Jewels Launches PMJ SuperStar Bracelet and ‘Celebrating Daughters’ Campaign

    ‘Waves’ an OTT platform that offers clean family-friendly content: Sunil Bhatiya, Deputy Director General, Doordarshan Kendra, Panaji

  • Lifestyle
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    Tourism Australia launches next chapter of its global Come and say G’day campaign in key tourism markets

    Apollo Bannerghatta Achieves 600+ Ultrafast Fully Automatic Robotic Knee Replacement Surgeries Under Dr. K.T. Rajashekar

    GKB Opticals Unveils Experiential Flagship Store in Bengaluru

    Arunachal Minister inaugurates IITM Travel Fair in Bengaluru

    Tata CLiQ’s Moments that CLiQ Sale across fashion, luxury and beauty is set to begin the celebrations for the festive season

    “Every transplant at Kauvery is a commitment to giving life where hope is fading”-Dr. S Vijayabaskaran, Executive Director – Bangalore & Hosur.

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Major e-commerce platforms to adopt Safety Pledge on National Consumer Day, 2024

Department of Consumer Affairs, Government of India announces Safety Pledge for e-commerce platforms

by FWM
December 14, 2024
in Business, National
0

Safety Pledge to serve as public commitment by e-commerce platforms to prioritize consumer safety

 14 DEC 2024 11:20AM by PIB Delhi

Major e-commerce platforms like Ajio, JioMart, Netmed, BigBasket, Tata Cliq, Tata 1mg, Zomato and Ola would be adopting Safety Pledge on the occasion of National Consumer Day, 2024 to be celebrated on 24th December, 2024.

The Safety Pledge is a voluntary commitment by e-commerce platforms for detecting and preventing the sale of unsafe, spurious and non-conforming products, cooperating with statutory authorities responsible for product safety, raising consumer product safety awareness among sellers and empowering consumers on product safety.

In a landmark step towards securing consumers’ interests, the Department of Consumer Affairs, Government of India announced Safety Pledge for e-commerce platforms.To discuss the development of a Safety Pledge, the Department of Consumer Affairs held a stakeholder consultation on 16.11.2023. Subsequently, a committee was constituted under the chairmanship of noted consumer activist and journalist Ms. Pushpa Girimaji on 21.11.2023 for drafting of the pledge with major e-commerce entities, industry bodies and law chairs as its members. The committee was tasked to prepare and submit the Safety Pledge to the Department. The final draft of the pledge has been prepared after extensive consultative process by the Committee and scrutinization by the Department.

Many jurisdictions across the globe have nudged e-commerce platforms to take a voluntary safety pledge, as an informal commitment to proactively address the Issue of determining liability on e-commerce platforms, especially when the actual seller is untraceable or unwilling to accept responsibility.

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The unique nature of e-commerce, where physical examination of products before purchase is not possible, underscores the crucial role of product safety, which is established on the expectation that products adhere to safety standards and specified regulations. Consequently, product safety holds paramount importance for online shoppers.

The sale of products that are unsafe or fail to meet the relevant standards on e-commerce platforms poses a significant risk to the safety and well-being of consumers and the public. This becomes particularly crucial in case of products which are mandated to conform to standards under Quality Control Orders (QCOs).

With over 880 million users, India is the world’s second-largest internet market. By 2030, India is projected to host the second-largest online shopper base globally, with an estimated 500 million shoppers [Source: Invest India Ecommerce Brochure.pdf]. In light of the consistent expansion of e-commerce in India, ensuring the safety of products sold online is imperative for consumer well-being.

The Consumer Protection Act, 2019 acknowledges the significance of safety and product standards at the time of purchasing a product. ‘Consumer rights’ as outlined under Section 2(9) of the Act, includes the right to be protected against the marketing of goods, products or services which are hazardous to life and property and the right to be informed about the quality, quantity, potency, purity, standard and price of goods, products or services, as the case may be, so as to protect the consumer against unfair trade practice.

Falsely representing that the goods are of a particular standard, quality, quantity, grade, composition, style or model constitutes ‘unfair trade practice’ as defined under Section 2(47) of the Act. Further, goods that do not comply with the standard which is required to be maintained by or under any law for the time being in force are liable to held ‘defective’ under Section 2(10) of the Act.

Pertinently, the duties of e-commerce entities stipulated under Rule 4(3) of the Consumer Protection (E-commerce) Rules, 2020 includes the duty to not adopt any unfair trade practice, whether in the course of business on its platform or otherwise.

Tags: AjioBigBasketJioMartNational Consumer DayNetmedTata 1mgTata CLiQZomato

FWM

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