The Luxury Retailer Intends to Open a Network of Corporate Hubs to Fuel its Integrated Working Strategy
DALLAS, July 27, 2022 /PRNewswire/ — Neiman Marcus Group (“NMG” or the “Company”) announced today its strategy for a collection of “corporate hubs” to support its integrated working philosophy, NMG|Way of Working (NMG|WOW).
Through NMG|WOW, the Company sees the NMG organization as a network made up of hubs of all kinds that serve its associates and their needs. For example, many associates have an individual working hub at their home. The luxury retailer also considers each of its stores and distribution centers NMG hubs.
NMG has selected the Cityplace Tower in the Uptown area of Dallas for its Dallas Hub. The location is ideal for associates based in the area and is centralized between its Neiman Marcus Downtown and NorthPark flagships. This hub will go through extensive renovations to outfit the space with innovative solutions to support the retailer’s integrated ways of working with an estimated opening of early 2023. The Company will maintain its Neiman Marcus Downtown Dallas location as its flagship store with additional corporate space above it.
The luxury retailer is also exploring other locations for corporate hubs where it has large associate concentrations. These modern workspaces will be a further conceptualization of the retailer’s revolutionized working philosophy, NMG|WOW, that the Company put in motion in 2020. NMG|WOW empowers most corporate associates to allocate their time and choose their location based on what drives the best results.
The new corporate hubs will reinforce NMG’s “omni” work culture by creating collaborative, seamlessly digital and physical spaces, meeting rooms, and workstations instead of permanent desks. The leading-edge design of the space and technology will foster teamwork, innovation, creativity, collaboration, and infuse all aspects of the retailer’s NMG|Way culture. As a digital-first company, NMG is creating these spaces to have modern technology features that will make life extraordinary for all associates, both in-person and remote.
“Our NMG|WOW philosophy empowers our associates to work whenever, however, and wherever to achieve their best results,” said Eric Severson, EVP, Chief People and Belonging Officer, Neiman Marcus Group. “Our strategy is working, and we are seeing strong business performance, more productivity and satisfaction among our associates, and we are standing out among our competitors in a very challenging job market.”
The retailer is seeing great results from this strategy with retention up and time-to-hire down in fiscal year 2022 compared to fiscal year 2019, as this philosophy allows the Company to hire the best corporate talent, wherever they choose to live.
“The pandemic gave us the perfect opportunity to fast-track the revolutionary way our internal corporate teams are working and look for opportunities to innovate,” said Geoffroy van Raemdonck, Chief Executive Officer, Neiman Marcus Group. “With the implementation of our NMG|WOW program and the future opening of our corporate hubs, our associates will have a number of resources at their disposal to achieve results and best support our customers.”
Neiman Marcus Group opens Global Capabilities Center in India
The U.S.-based integrated luxury retailer partners with ANSR to launch its Bangalore Corporate Hub, seeking new strategic talent with ambitions for continued growth
BANGALORE, India , July 27, 2022 /PRNewswire/ — Neiman Marcus Group (NMG), the U.S. integrated luxury retailer that includes Neiman Marcus and Bergdorf Goodman, today inaugurated its new Global Capabilities Center (NMG|GCC) in Bangalore.
NMG, with its more than 10,000 associates, offers its customers the most exclusive products from the world’s most desirable brand partners. The company delivers exceptional products and intelligent services that are powered by investments in data and technology. This is part of the company’s strategic roadmap to Revolutionize Luxury Experiences—exceeding customers’ luxury expectations anywhere they choose, whether in stores, through ecommerce platforms, or digitally-assisted remote experiences.
“The company is investing more than $500 million to drive sustainable growth through digital commerce to deepen relationships with our customers in order to make their lives extraordinary,” said Bob Kupbens, Chief Product & Technology Officer at NMG. “Our Global Capabilities Center brings new strategic technical talent to our integrated team focused on operational excellence, curated customer experiences and a faster time to market.”
NMG|GCC is hiring digitally savvy, customer-focused technologists passionate about creating the next generation integrated luxury retail experience. It plans to scale to over 500 associates in the next 8 to 10 months joining integrated teams across technology, advanced data analytics and diverse business functions—including Finance, Legal, HR, Marketing, Supply Chain, Merchandising and Pricing.
“Through our culture of Belonging and Power of One, we combine individual talents from around the world into a collective strength,” said Eric Severson, Chief People and Belonging Officer at NMG. “We lead with love at NMG, and we are excited to welcome exceptional new associates working in our new Bangalore Corporate Hub.”
NMG partnered with ANSR Inc., the U.S.-headquartered firm that helps companies build and manage high-impact global teams in talent-rich locations across the world. Commenting on the partnership, founder and CEO, Lalit Ahuja said, “We are proud to have partnered with NMG in its transformational journey. Global firms cutting across industries are turning to India’s tech talent to support their digital transformation. The Global Capabilities Center in Bangalore will enable NMG to attract the best talent and build advanced capabilities in emerging technologies such as Web3, Blockchain, AR/VR, AI and ML.”
