FY 23 Order Book TCV1 at $34.1 Bn; Q4 TCV at $10 Bn with all–time high number of
large deals
– Full Year Revenue `225,458 crore, +17.6% YoY2 (CC3: +13.7%)
– Growth led by North America (+15.3%), UK (+15%), India (+14.6%)
– Operating Margin at 24.1%; Net Margin at 18.7%
– Net Income at `42,147 crore, +10% YoY
– K Krithivasan to take over as CEO and MD from June 1,2023.
MUMBAI, April 12, 2023: Tata Consultancy Services (BSE: 532540, NSE: TCS) reported its consolidated
financial results according to Ind AS and IFRS, for the quarter and full year ending March 31, 2023.
Rajesh Gopinathan, Chief Executive Officer and Managing Director, said: “It is very satisfying to look back at our strong growth in FY 2023, on top of the mid–teen growth in the prior year. The strength of our order book demonstrates the resilience of demand for our services and gives us visibility for growth in the medium term. Krithi and I are working closely to ensure that the leadership transition over the next few months is smooth and seamless to all our stakeholders, and that TCS is well positioned to capture the opportunities ahead.”
N Ganapathy Subramaniam, Chief Operating Officer and Executive Director, said: “During Q4 and through the year, we successfully delivered transformation programs of varying size and scale. Cloud and Data continue to generate huge demand both internally from a talent perspective and externally from a solutions point of view. We are embracing AI/ML holistically in our execution methods to leverage the huge data and metrics that we have on our delivery performance over decades, to generate insights and raise the bar on quality and experience to our clients.”
Samir Seksaria, Chief Financial Officer, said: “FY 23 was a year of transition, as supply–side challenges abated while pandemic–depressed travel and discretionary spends normalized. We navigated this change well, without slowing down our investments in our people, research and innovation and intellectual property. Our longer term competitiveness remains intact, giving us industry–leading profitability even as we pursue our growth aspirations.”
Milind Lakkad, Chief HR Officer, said: “As we grow the TCS family, I want to call out the stellar role played by our recruitment team in swiftly scaling up hiring, and onboarding the best available talent, enabling TCS to meet its delivery commitments and capture growth. We are honoring all job offers, and have added 22,600 employees on a net basis in FY 23. During the year, we onboarded over 44K freshers and our highest–ever number of experienced professionals. We also doubled down on organic talent development, obtaining over 53K cloud certifications during the year, bringing the total to over 110K employees certified on hyperscaler platforms. This places us among the top 2 partners for the largest cloud providers.”
Q4 and Full Year Segment Highlights**
Industries: Growth in Q4 was led by Retail and CPG (+13%) and Life Sciences and Healthcare (+12.3%). Other verticals grew in the single digits. Technology & Services grew 9.2%, BFSI grew 9.1%, Manufacturing grew 9.1% and Communications & Media grew 5.3%.
On a full year basis, growth was led by Retail and CPG (+19.7%) and Communications & Media (+14%). All other verticals showed growth in a narrow band around the company average. Technology & Services grew 13.7%, Life Sciences and Healthcare grew 13.3%, Manufacturing grew 13%, and BFSI grew 11.8%.
Markets: Q4 growth was led by UK which grew 17%. North America grew 9.6% while Continental Europe grew 8.4%. Among emerging markets, Latin America grew 15.1%, India grew 13.4%, Middle East & Africa grew 11.3% and Asia Pacific grew 7.5%.
On a full year basis, among major markets, North America grew 15.3%, UK grew 15% and Continental Europe grew 11%. In emerging markets, Latin America grew 17.3%, India grew 14.6%, Middle East & Africa grew 7.8% while Asia Pacific grew 7.6%.
Services: In a challenging environment, clients carefully calibrated spends, prioritizing cost optimization, vendor consolidation and automation initiatives. In–flight technology transformation initiatives continued to be funded but with the expectation of earlier and higher RoI. Growth was led by Cloud, Cyber Security,Enterprise Application Services, and Cognitive Business Operations.
• Consulting & Services Integration, Digital Transformation: Enterprises continue to invest in modern
application platforms on the cloud with modernization programs, supply chain and customer experience transformation. There was strong traction for services around Salesforce, Oracle, ServiceNow and Digital Integration. Preconfigured industry solutions built on TCS Crystallus™ are positioning TCS well to drive digital transformation and deliver business value. Clients are seeking an integrated services approach to enterprise security with focus on automation, accuracy and enterprise posture visibility. Privacy enforcements across e–commerce, DevOps and processes is evolving rapidly. TCS Privacy–by–Design framework and Cyber Defense Suite is seeing resonance with global customers. The company saw strong growth in Managed Security Services, IAM and Governance, Risk & Compliance services.
• Cloud Platform Services: Saw strong growth across all industry segments with noticeable traction in
application and data modernization for improved user experience and business solutions. With increased focus on cloud adoption, enterprises have accelerated their modernization journey with an emphasis on modular enterprise applications. Clients continue to maximize value from investments in cloud by leveraging AI/ML, data, and cloud native on a hybrid cloud foundation, and adopting stronger Cloud Governance & FinOps.
• Cognitive Business Operations: The trend of vendor consolidation and rationalization continued as
customers consolidate services with a strategic partner for better efficiency and resilience. TCS Cognix™ has emerged as a game changer for Operations Transformation, improving throughput, accuracy & user experience. Cognix™ led to multiple large wins in the quarter. Growth this quarter was led by End–to–End
Infrastructure & Network Services, Digital F&A, ERP Operations and MFDM™.
** Year on Year Growth in Constant Currency terms
Key Highlights
• TCS has expanded its decade–long partnership with SAS as they continue to transform their business under SAS–FORWARD initiative until 2028. TCS will work with SAS to continue simplifying the landscape by adopting cloud native services and enabling faster time to market. TCS will leverage its industry–leading practices to drive a culture of empowered teams and continuous innovation, helping deliver superior customer experience.
• Selected by IHG Hotels & Resorts, one of the world’s leading hotel companies, to drive enterprise process automation across Finance, Travel Agent Commission, Revenue Compliance & Audit, Revenue Services, Sales, and HR. The program aims to digitize and automate legacy processes to drive efficiencies and cost optimization across the enterprise.
• Selected by ENMAX Corporation, a North American utilities company, to modernize their billing and
customer care processes. TCS will implement their digital core on a leading cloud ERP leveraging TCS
ConvertCore, including ERP and Cloud platform partners. This will improve the user experience, provide a step–change in system resiliency and set a foundational stage for their digital transformation.
• Selected by an American energy company to enable next gen IT operations and seamless carve out of their clean energy arm with zero disruption. TCS will drive the transformation with MFDM™ powered solutions, ignio™ AIOps, digital workplace services and Cognix™. This will improve productivity and enhance user experience.
• Selected by Bombardier, a global leader in aviation, as the principal strategic partner for their IT and
digital transformation that aims to enhance agility. TCS will deploy a unique integrated lifecycle
management system on a leading ERP platform. The new state–of–the–art landscape will propel our
client’s IT operating plans, enabling innovation and maximizing leverage of AI/ML, data and cloud
services.
• Selected by a North American energy company, to improve their overall cyber security posture following a recent acquisition. TCS will leverage its Cyber Defense Suite, cyber security tools, engineering services, and Identity & Access Management capabilities to enhance cyber coverage and uplift security, threat detection & response.
• Further strengthening on the long–standing partnership with Singapore Airlines (SIA) of more than two decades, TCS has been awarded a multi–year contract by SIA for application maintenance and support with the aim to harness the multiplier effect of AI/ML for improved efficiencies. This will aid in supporting SIA’s strong digital foundation for enhanced customer experience and more efficient operations.
• Selected by an American data communications and telecom equipment provider, to enable a future–
ready operating model with focus on service reliability, business KPI improvements, customer experience and innovation. TCS will positively impact the complete value chain by accelerating cloud adoption leveraging TCS Crystallus™, enabling autonomous workflows & managing the complex technology landscape. This will help the client amplify cross track synergies.
• TCS has expanded its strategic partnership with a large European pharmaceutical company, in the areas of research & development, medicine & regulatory affairs to provide domain & business consultancy, validation & testing and business support services with enhanced ownership for the applications portfolio. TCS will streamline the application lifecycle management at scale enabling customers to focus on core business growth.
• TCS has been selected as the strategic partner for a large insurance company to transform its mission critical systems across multiple lines of business and evolve its operating model to take advantage of the cloud. Through this transformation, the insurer will improve its speed, innovation, business agility and its ability to innovate and increase market share.
• TCS has entered into an agreement with a large global reinsurer for cloud–based Infrastructure
transformation. TCS will be responsible for centralizing all cloud consumption, standardizing the
operating process and bringing efficiency in usage. TCS will implement service catalogue–based
automation using TCS Cloud Exponence™, industry leading FinOps cost management and budget control procedures and MFDM leveraging TCS Cognix™, OneEngine to improve Operational agility, technical debt reduction and cloud value realization.
• Selected by a leading American beverages firm, as the strategic partner to transform their supply chain processes on a leading ERP solution. TCS will design an end–to–end solution covering process and governance for a greenfield implementation to simplify, standardize and maximize automation.
• Selected by a leading German retailer, to support their strategic infrastructure transformation and
migration of their global ERP landscape on to a leading hyperscaler cloud platform. This will significantly improve their time–to–market and enhance the customer experience.
• The global enterprise Bayer has chosen TCS as a partner to drive its strategic program (#CORE), that aims to deliver a seamless ONE Bayar experience for its customers, employees and partners. It is a multi–year, Business–led and IT–enabled global program of Bayer that brings all its divisions (Crop Science, Pharmaceuticals and Consumer Health) together to drive end–to–end transformation of business processes and systems.
• TCS has been selected by a global fashion retailer, as the strategic partner to accelerate their AI/Data journey. This includes decommissioning more than 10 legacy platforms, creating a single new modern environment and building a scalable data foundation as the new enterprise data backbone.
Customer Speak
“HR organizations require digital–first HR services that allow for intuitive self–service, speed, accuracy,
simplicity and real–time access. Our employees are at the heart of everything we do, and through our
partnership with TCS’ Cognitive Business Operations, Xerox continues accelerating its HR transformation journey to best support them. The TCS Cognix™ solution provides strengthened engagement and enablement, laying the groundwork for a more resilient and streamlined HR Organization.”
Suzan Morno–Wade, EVP and CHRO , Xerox Corporation
“For the last five years, TCS Cognitive Business Operations has been a valued partner at Weatherford and helped to deliver optimized finance operations, including standardization of finance SOPs and
implementation of a variety of efficiency initiatives. However, the most valued aspect of the TCS relationship has been the trust and responsiveness that TCS has consistently exemplified.”
Desmond Mills, Chief Accounting Officer, Weatherford International
“We have strengthened our market position in the Nordics, by acquiring Trygg–Hansa Sweden and Codan Norway, becoming a market leader within the Nordic insurance market. In order to extend our already successful Hybrid Cloud journey and with this growth in mind, it was natural to further engage with TCS – a strong and important partner for Tryg. With the knowledge and insight from the TCS team, we have once again, together, created a platform for further successful collaboration between our two companies bringing Tryg into the future.”
Anne Nørklit Lønborg, CIO, Tryg
“TCS’ Cognitive Business Operations has helped improve our order–to–cash process to drive enhanced
revenues through more timely billing. By leveraging its Machine First™ philosophy, AI–driven solution –Cognix™, process re–engineering capabilities, contextual knowhow and analytical capabilities, TCS has helped improve the cash flow and customer experience significantly.”
Gino Fragapane, Head of Connections & Billing – Customer Market Operations, AGL
Research and Innovation
As on March 31, 2023, the company has applied for 7,305 patents, including 171 applied during the quarter, and been granted 2,878 patents including 184 during the quarter.
Human Resources
TCS’ workforce was at 614,795 as on March 31, 2023, a net addition of 821 in Q4 and 22,600 for the year.The workforce continues to be very diverse, comprising 150 nationalities and with women making up 35.7% of the base.
In FY 23, TCSers clocked 48.3 million learning hours, and acquired nearly 6 million competencies. With more employees returning to office, the company adopted an increasingly phygital approach to training to enable higher quality learning outcomes. Over 80,000 associates benefited from in–person training in Q4 alone.
IT services attrition on an LTM basis continued to trend down and was at 20.1%.
Awards and Recognition
Business Leadership:
• Named in the Fortune® magazine’s 2023 list of the World’s Most Admired Companies.
• Ranked the #1 IT service provider for customer satisfaction in Europe in an independent survey of
over 1,800 CXOs of the continent’s top IT spenders by Whitelane Research. This is the tenth
consecutive year that TCS has topped this survey. TCS was also ranked #1 in France, Germany and
the Nordics in the country–specific rankings published in Q4.
• Named in the Forbes annual list of America’s Best Large Employers, based on an independent survey of 45,000 employees working for American companies with more than 1,000 employees.
• Certified as a Global Top Employer 2023 by the Top Employers Institute:
o Recognized as a Top Employer in Europe for the eleventh consecutive year, and the Number
One Top Employer in Belgium, Denmark, and The Netherlands.
o Recognized as a Top Employer in the UAE, Kingdom of Saudi Arabia, and South Africa for
the eighth successive year.
• Won 5 Stevies® in different categories at the 2023 Stevie® Awards for Sales & Customer Service, for solutions targeting the BFSI vertical.
• TCS and Virgin Media O2 won the GSA Professional Award 2022 in the category of Customer
Experience Team of the Year for the technology transformation resulting in a cloud–native, resilient,
future–ready IT infrastructure.
• Awarded Gold at The Economic Times Human Capital Awards 2022 in the Excellence in Social
Initiative category for the Sadhana SamarpaN initiative under TCS Purpose4Life.
Innovation and IP
• Won a Gold at the Indian Smart Grid Forum Innovation Awards 2023 in the category ‘Smart Technology – Electricity Transmission’ for AI–Powered Control and Management of Power Networks.
• Awarded 2 Golds at the 12th Competition on Software Verification (SV–COMP 2023) in the Reach
Safety and Termination categories for TCS Research’s tools VeriAbs and FuzzNT respectively.
• Won the `Special Purpose Vehicle Design’ Award at the 12th CII Design Excellence Awards 2022 for
PalPicker, a fork–over autonomous mobile robot by TCS.
Partner
• Recognized as the Microsoft Customer Success Partner of the Year for its commitment and
dedication to building strong customer relationships and helping clients achieve their businesses
success.
• Won 2 awards at Yellow.ai’s first–ever Virtual Partner Success Kickoff: Industry Partner of the Year
– North America and Digital Transformation Award for TCS BaNCS
• Won the SAP System Integrator BeLux 2022 award at the SAP BeLux Partner Awards for its strong
partnership with SAP and its ongoing commitment to digital transformation and optimizing
business processes.
• Awarded by Siemens for the Highest Enterprise Sales Achievement for the Year 2022.
• Recognized by Informatica as the Growth Global System Integrator Partner of the Year 2022.
• Won 2 partner awards from Quadient at Inspire Days 2023: Services Partner of the Year –
Americas and Breakthrough Partner of the Year – EMEA.
• Won 3 partner awards from Software AG: EMEA IOT Partner, EMEA hybrid Integration Partner
and Global Hybrid Integration Partner.
• Named by Saviynt as the ‘Delivery Partner of the Year’ for APAC region
